AWE is a global training company that develops talent and future leaders. We partner with the world’s leading organizations to create sustainable workplace cultures through transformative and practical solutions at all employee levels. With an international presence in more than 40 countries, we ensure consistent and high-quality programs tailored to regional audiences and specific needs.
AWE is seeking a highly motivated, detail-oriented Coordinator to support both the delivery of our leadership and development programs and the sales cycle. A hybrid role reporting to both the Vice President, Content & Delivery and the CEO, this position requires strong project management, client relationship skills, strategic thinking, problem solving and a results-driven mindset. This position is remote.
KEY RESPONSIBILITIES:
Sales & Operations Support
- Research and prospect clients;
- Manage current and potential client records in the CRM;
- Coordinate and schedule meetings for the CEO;
- Respond to inbound client requests and escalate more complex inquiries to the CEO;
- Prepare client-facing documents and presentations to support the CEO in meetings;
- Attend client meetings and take actionable notes;
- Manage post-call follow up with clients to ensure prompt communication and maintain client engagement;
- Provide friendly and professional service while directly interacting with clients to create lasting relationships for AWE;
- Keep up with AWE product and service information and updates;
- Other projects as assigned.
Content & Delivery Support
- Manage calendars, including coordinating staff and contractor availability, timelines and deadlines;
- Provide contractors with support pre, during and post sessions;
- Coordinate logistics and materials, including tech testing in preparation for training for virtual sessions;
- Manage and update clients’ details in CRM;
- Organize and update materials for training sessions;
- Produce and distribute training materials to clients;
- Collect client feedback and suggest changes to improve client experience;
- Manage survey data distributed to clients;
- Be a liaison between internal teams and contractors to communicate client updates.
QUALIFICATIONS
Successful candidate will possess:
- Alignment with AWE’s mission to create equity and economic growth in the workplace;
- At least two years experience in project management or coordination, business administration, account management, executive support, customer support or success, or related field;
- Proactive, authentic client-centric mindset and service-oriented drive that fuels approach to solving problems and achieving goals;
- Flexibility and agility in a high-growth environment;
- Coachability combined with an ability to quickly learn new skills;
- Natural ability to connect with people and to be a connector for people;
- Exceptional ability to establish credibility and anticipate needs of senior-level executives;
- Capability to work independently and autonomously in a distributed work environment;
- Exceptional organizational, multitasking and prioritization skills;
- Strong attention to detail;
- Excellent written and oral communication skills;
- Advanced computer and internet skills, including proficiency in Office (Word, Excel and Powerpoint), virtual meeting Apps (Microsoft Teams, Zoom), Google Apps (Sheets, Docs, Drive, Calendar), Asana, CRM;
- Spirit of generosity and service;
- Great sense of humor;
- Bachelor’s or Associate Degree.
