Working under the supervision of a Police Sergeant, the Community Service Officer (CSO) serves in an unarmed, uniformed security position. Specifically responsible for patrolling the campus on foot or in a vehicle; issuing parking tickets; performing walking or mobile escorts; and working as a dispatcher in the Public Safety Department Communications Center which includes acting as an information service resource and assisting with various public safety functions.
• Patrol campus on foot and/or in a vehicle in an unarmed uniformed security function.
• Responsible for parking enforcement, foot and mobile escorts, and providing a safe and secure environment at special events on campus.
• Perform daily unlock and lockup of campus buildings.
• Work in the Public Safety Department’s Communications Center as a dispatcher.
• Maintain radio communications with police, assigns tasks to officers using proper communications procedures based on safety priority and availability of personnel. Monitor radio communications of local police and fire departments.
• Answer routine business and emergency phone calls.
• Operate Computer Aided Dispatch and Incident system; enter and maintain departmental records.
• Monitor and operate access control systems, alarm systems, and CCTV.
• Actively involved in Community Policing by providing a variety of services along with offering assistance and being a resource for members of the Babson College Community.
• Participate in and deliver Crime Prevention programming.
• May be responsible for training other Public Safety personnel as necessary.
• Assumes additional responsibilities as required.
Minimum Level of Education Required High School diploma or GED
Position Knowledge/Skills & Abilities Requirements:
• A minimum of 1-3 years of work experience in a service industry.
• Hepatitis B vaccination and training in compliance with OSHA regulations; must maintain both throughout time in the position.
• Knowledge of modern Public Safety and police practices in the areas of patrol, communications/dispatching, emergency medical/first responder services, investigation and crime prevention, with an understanding and commitment to the principles of Community Policing.
• Strong human relation skills; an ability to analyze emergency and non-emergency situations and develop and effective course of action.
• Strong written and oral communication skills are required.
• Ability to maintain and monitor radio communications.
• Ability to communicate by telephone and to field and answer questions from visitors, students, employees, and guests.
• Ability to enter information and maintain paper and electronic records.
• Demonstrated commitment to the mission of providing law enforcement and security services in a multi-cultural community that recognizes values and utilizes the individual difference and contributions of all people.
• Knowledge of problem-solving methods; ability to become familiar with the operating procedures of various Babson College departments.
• Envisions and proposes new methods to perform tasks that support ET&A; takes thoughtful risks; and accepts new and ongoing initiatives, objectives, and solutions to gain sought-after results.
• Anticipates and embraces change; demonstrates willingness to achieve, acquire, and utilize new skills and challenging tasks; and is flexible in changing conditions.
• Must be willing to work flexible hours, schedules and overtime assignments
• Regular physical exertion and walking required
• Ability to travel on and off campus
• Must have had a valid unrestricted U.S. Driver’s License for one year, and maintain throughout employment an insurable (as determined by the College’s insurer’s criteria) or a satisfactory driving record; must successfully complete and pass the College’s vehicle training program within the first 60 days of employment; annual or more frequent review of employee’s driving record based on the College insurer’s criteria; and safety training as required by management.
Additional Experience, Skills & Abilities:
• Should be in good mental and physical condition
• Previous security or dispatching experience (especially in a college or university police department) preferred, but not required.
• Previous experience in higher education setting preferred.