Operations Coordinator – Brilliant Earth, Seattle
Brilliant Earth is one of the fastest growing e-commerce jewelers in the world, and the global leader in ethically sourced fine jewelry. Founded in 2005, we have been featured in Newsweek, Glamour, the Today Show, and Martha Stewart among many other media outlets. We are a team of dedicated individuals with a common goal of creating a more sustainable, transparent, and compassionate jewelry industry.
We are searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. We are collaborative, hard-working team players that welcome challenges and rise to any occasion. Our open office workspace in the heart of Seattle encourages conversation and collaboration. From cross-departmental meetings to frequent happy hours, Brilliant Earth team members bring a top notch attitude and a willingness to help each other grow. For more insight into our work environment and culture, and to hear from our employees, check out our profile on the Muse!
Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond.
About the role:
Our Operations Coordinator is dedicated to providing an exceptional experience for every Brilliant Earth customer while aiding fulfillment and operational needs. The goal of the Brilliant Earth team is to create personalized experiences and build lasting relationships while sharing in the happiest moments of our customers’ lives. The team operates in a fast-paced environment and is the engine which drives our company. As a team member, you will be supporting daily operations at our Seattle location. In addition, you will serve as the face of the company while greeting customers and ensuring the best possible experience when visiting our showrooms. The ideal candidate for this role will be able to work the schedule Thursday – Monday, 9:15 am – 6:15 pm (PST).
What you’ll do:
- Create memorable and personalized experiences for Brilliant Earth customers by providing exceptional service and creating a welcoming environment during their visits to our showroom.
- Greet and welcome guests with enthusiasm, warmth and professionalism.
- Send and receive product from our SF headquarters and external vendors while reconciling inventory within our computer system.
- Facilitate order fulfillment, including preparing and packaging customer materials, managing inventory, and maintaining an organized packaging area.
- Manage the security of goods and provide expertise on operational policy and procedure.
- Maintain a clean, organized, and welcoming environment for customers throughout their visit. This includes setting up and breaking down the showroom, refreshing the waiting room, and monitoring room temperature, music level, etc. to maximize comfort for guests.
- Manage and organize appointments for pick-ups, resizing, and repairs.
- Assist walk-in clients by matching them with an available sales representative, or schedule them for a return visit.
- Execute merchandising directive from headquarters.
- Consistently seek ways to improve the customer experience while adding value to and supporting the sales team.
- Gracefully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests.
You’re a great candidate if you have:
- Robust customer service skills and experience working in a fast-paced retail or hospitality environment, preferred
- A dedicated desire to connect with customers, solve problems, and create lasting positive experiences with each customer interaction
- Excellent written and verbal communication skills
- Strong attention to detail
- An ability to think critically and adapt quickly in a flexible environment
- Exceptional time management skills and accountability
- A team player mindset with an ability to work collaboratively and cross-functionally
- Strong computer and organization skills
- Interest in socially and environmentally responsible organizations and products
Brilliant Earth offers a competitive, robust benefits package. As a full-time Brilliant Earth employee, you can choose to enroll in medical, dental and vision insurance plans, 401(k) plan with matching contribution, and commuter benefits. We offer paid parental leave, an open PTO policy, and an employee discount on our products. Employees of Brilliant Earth have access to an Employee Assistance Program which includes mental health counseling, and can participate in regular wellness events led by the culture team.
Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations.