In House Title & Department:
P2100013 – Staff Associate – Campus Operations
Posting Number: P2100013
Applications for this position will only be accepted online. To apply, please visit:
In this position you will be a recognized leader within University Facilities. You are a strategic thinker who is highly proficient in developing strategies, setting goals and allocating resources. In this position, you must be process minded, a strong communicator and customer focused as you will be interacting with all level of employees and management. This role will allow you to create innovative solutions to complex issues. You will interact professionally with all members of the University community as well as external contractors, design professionals, regulatory agencies, state and federal representatives and the public. To learn more about our Facilities Department, please visit https://www.buffalo.edu/administrative-services/managing-facilities.html.
•The Assistant Director of Building and Grounds is responsible for mid-level management across a multi-functional unit comprised of Custodial Services, Customer Service, Asset Management, Fleet Maintenance, Grounds, Moving Services, and other operational groups as assigned.
• This position will lead, direct, and provide technical expertise and guidance to the operational groups managed on a 24 hour/7 day/week basis. Incumbent must be available and able to manage and respond to off-hour situations and effectively manage and direct the activities of 24/7/365 staff and operations. This position leads and directs the operations of essential personnel required to respond and react to a variety of emergency/urgent situations acting in a remote working, or on-site capacity as situations dictate.
•This position will report to the Director of Facilities Operations and coordinate with the other Assistant Directors to meet the short and long-term goals of the department.
•Provide leadership to a staff of approximately 300+ FTE. Ensure departmental actions and goals align with the Facilities mission and strategic direction. Provide development opportunities, coaching and recognition to staff. Review or write performance appraisals; oversee monitoring of time and attendance. Ensure appropriate staffing levels and cross-training to provide uninterrupted service to customers. Manage departmental budgets, assets and authorize appropriate purchases.
•Identify areas of potential improvement for team members, and encourage them to take advantage of available training resources for advancement.
•Manage projects and contribute to committees or team work. Participate in training opportunities, including helping to develop, train and share knowledge with others. Serve on various committees. Conduct special projects as deemed necessary by the supervisor.
•Continuously review, implement and modify internal policies, procedures and processes to (a) improve efficiency, accuracy and standardization of internal operations, analyses and reports; (b) align and integrate budgeting, accounting and procurement functions and records; (d) ensure compliance with State and campus directives and (e) reduce financial loss and risk.
•Review and process campus-wide notifications to ensure clarity and accuracy for the campus community. Responsible to be available and coordinate after-hours communications and social media relations.
•Maintain various departmental social media accounts, interact with the public regarding University Operations.
•Become proficient with work order management system, and lead improvement initiatives for reporting and operational efficiency.
•Manage the generation of internal and external reports, registrations and certifications.
•Initiate the hiring process as provided by Human Resources, for filling vacant positions.
•Engage with employees of the department to create a culture of inclusion and teamwork.
•Complete other job-related duties as assigned.
-Bachelor’s Degree in a related field and 3 years of directly relatable experience.
-1 year of experience in a managerial role.
-Excellent written and oral communication skills, and a strong desire to work as a member of a team.
A Bachelor’s Degree in a closely related field and 5 years of directly relatable professional experience. Demonstrated knowledge, skills and abilities for effective management and technical mastery of the areas to be managed.
Experience working in a higher education setting.
The ideal candidate will be someone that is dependable, organized, strategic, flexible with work tasks, detail-oriented, and is an effective manager. The preferred candidate should be an individual that strives to build teamwork, and has a strong desire to coach employees to succeed.
Working knowledge of Custodial Services, Customer Service, Human Resources, Asset & Inventory Management, Fleet Maintenance, Grounds, and Moving Services operations. Experience working in a large complex facility environment. Demonstrated managerial skills in a unionized environment.
Supervisory skills and demonstrated ability to manage and motivate team personnel and supervisors including the ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required. Management and administrative skills, particularly the ability to develop and manage a budget, as well as, analyze, organize, plan, and delegate, are required.
The physical demands for this position are those of typical office duties as described in the Position Summary. Individual must be able to manage and respond to off-hour situations and effectively manage and direct the activities of 24/7/365 staff and operations. This position leads and directs the operations of essential personnel required to respond and react to a variety of emergency/urgent situations acting in a remote working, or on-site capacity as situations dictate.
University at Buffalo is an affirmative action/equal opportunity employer and in keeping with our commitment, encourages women, minorities, persons with disabilities and veterans to apply.