The Desks and Patron Experience team is responsible for opening and closing the Library, managing the operations of the Check Out Desk and the Information Commons Desk, managing the public floor and student group rooms, as well as handling library accounts and fees, among other responsibilities. Team members create a welcoming atmosphere that sets the tone for library-wide operations. The team is comprised of 1 FTE faculty librarian, 6 FTE staff specialists, 2 PT staff specialists, and many student assistants.
Reporting to the Director of Desks and Patron Experience, the Public Services Specialist provides frontline support to users at the Library’s two main service desks: Check Out and Information Commons. Responsibilities include:
- Circulate library materials and technologies, including selection, location, explanation of policy, and inspection
- Answer directional, information, and technology questions in person, online, and via telephone at the Check Out and Information Commons desks
- Accept payments for fines and fees
- Resolve issues, such as patron conflicts or unusual service situations
- Create and manage user accounts
- Assist in opening and closing the Library and triaging unexpected facilities issues
- Support Library technology such as computers, printing, and multipurpose study rooms
- Serve as primary staff on nights and weekends due to unexpected absences or emergencies
During the academic year, the Library is generally open 7 days a week and often closes at midnight in order to meet the needs of the UTC community. This position is critical to facilitating Library access and services on nights and weekends by supporting opening and closing procedures and serving as the primary opener or closer as needed. Shifts include:
- Monday-Thursday 8:00 p.m.-12:30 a.m.
- Friday 4:00 p.m.-8:30 p.m.
- Saturday 4:00 p.m.-8:30 p.m.
- Sunday 11:30 a.m.-6:00 p.m. and 6:00 p.m.-12:30 a.m.
A sample regular weekly schedule may include two weeknight shifts 8 p.m.–12:30 a.m. and weekend shifts in the afternoon or evening.
Compensation for the position is $13-$15 per hour.
Bachelor’s degree or equivalent combination of post-secondary education and relevant work experience.
Excellent interpersonal skills and a proven ability to interact professionally and collegially with a variety of people.
Excellent communication skills including effective writing and speaking skills.
Excellent general computer and technology skills, including ability to ability to assist others with initial research using library resources and ability to conduct basic hardware and software troubleshooting or referral for Library users.
Ability to work a variable schedule as needed.
Ability to work as part of a team in a complex, dynamic environment.
Proven ability to manage the needs of multiple users including informational and financial transactions.
Proven ability to attend to details, organize work, and keep required records.
Proven ability to think critically.