- Does providing stellar customer service and developing excellent communications appeal to you?
- Are you detail-oriented and able to thrive in a busy, fast-paced environment?
- Can you see multiple ways to accomplish tasks, and help others to improve their processes?
- Do you enjoy helping to create something new as part of a highly respected, well-functioning team?
If these questions describe you, then you might be the right person for an exciting opportunity with the City of Eugene, Central Services, Finance Division.
The City Council passed the Community Safety Payroll Tax on June 10, 2019, to provide long-term funding to deter crime, connect people to services, engage and help at-risk youth, support more investigations and court services, provide faster, more efficient safety responses, and add jail beds to reduce capacity based releases and hold those who commit crimes accountable. The payroll tax become effective on January 1, 2021.
The Finance Division is recruiting for a Tax Program Coordinator. The primary purpose of this position is to support the administration and implementation of the payroll tax program in a dynamic, collaborative work environment as a team member of the Finance Division.
Department/Division: Central Services/Finance
Location: Eugene Downtown Library, 100 W 10th Ave, Eugene, 4th floor (onsite work required)
Schedule: Monday – Friday, 8:00 AM – 5:00 PM with flexibility per business need
Salary: $25.13 – $31.33 Hourly, $52,270.40 – $65,166.40 Annually
Application Deadline: Wednesday, May 12, 2021 at 5:00 pm PDT
ONLINE APPLICATIONS ONLY
This position qualifies for the Bilingual Pay Benefit. Please see the “Supplemental Information” at the bottom of the posting.
MUST PASS A BACKGROUND CHECK
Examples of Duties Performed – Duties may include but are not limited to the following: In addition to the full scope of duties of the Program Coordinator – AFSCME, duties may include, but are not limited to the following:
- Provide customer service and communications for taxpayers related to the payroll tax.
- Be the program lead for processing paper returns and payments received directly by the City.
- Deposit checks received via the manual return process.
- Reconcile monthly activity between the MUNIRevs system and bank deposits.
- Create journal entries to record tax activity to the general ledger.
- Answer general processing questions about filing and making payments received from the public or from City personnel, including questions on forms, publications, and website information.
- Assist in the process to develop and revise forms, publications, website information, and other explanatory materials regarding the payroll tax.
- Provide account support to taxpayers using MUNIRevs to file returns, amend returns, and make payments online.
- Monitor the collection and processing of payroll tax revenues through MUNIRevs and the City.
- Prepare revenue and analytical reports in MUNIRevs related to billing, collection and aging of account balances.
- Assist with implementation of policies and procedures for the collection of delinquent payroll tax revenue, audit of payroll tax returns, and filing enforcement for non-filers.
At the June 10, 2019 Work Session, City Council passed Ordinance 20616 enacting a payroll tax to provide long-term funding for community safety system improvements. The Tax Program Coordinator will assist in program coordination and administration of the new tax. Under general direction from the lead management analyst, the Tax Program Coordinator will perform a variety of operational and technical tasks to assist in the successful administration of the new payroll tax. The successful candidate will assist in analyzing processes and procedures; developing recommendations; and reporting findings and conclusions related to the payroll tax. They will also assist in administering revenue collection activities, monthly system reconciliation, developing and updating explanatory materials and forms, assisting in outreach, and answering questions from taxpayers.
The Ideal Candidate
The ideal candidate for this position will possess certain qualities that will allow them to be a successful Tax Program Coordinator. Some key characteristics that will ensure success in this role include:
- Program & Operational Development Skills
- The successful candidate for this role will have skills and the ability to learn the program area including support to taxpayers, return processing, reconciliation, enforcement, and audit activities. They will be well organized, self-motivated to tackle issues, be detail-oriented, willing to learn, and to make recommendations. The successful candidate will cultivate a “now and later” perspective, where they act today in anticipation of tomorrow. This includes looking beyond day-to-day work to better anticipate the future and adjust to change.
- Creativity, Flexibility and Ambiguity
- The candidate will use creative problem solving and innovation to approach complex issues from a broad perspective. They will use information gathered from stakeholders and be able to see a variety of options and scenarios that can be explored. They must be comfortable with remaining flexible while working within an established government framework.
- Excellent Customer Service Skills
- The candidate will be working extensively with taxpayers and other stakeholders to assist with tax filing and related issues. They will have good listening and communication skills to clearly explain, both orally and in writing, the basic tax structure and tax filing processes to all who are affected by the tax.
- Commitment to Excellence and Stewardship
- The ideal candidate will be committed to the values of excellence in their work and responsible stewardship of the City’s financial resources and to the transparency of financial data and processes, while also maintaining confidentiality. The successful candidate will develop and cultivate trust and confidence within the team, organization, taxpayers and community.
- Strong Interpersonal Skills
- The successful candidate for this role will work effectively and collaboratively with key stakeholders, including City staff, taxpayers, vendors and others, to support and inform decision making processes. They will develop and cultivate a respectful and inclusive work environment, and take the time to appreciate, understand and learn from the diversity of their teammates, the organization, and the community. The candidate will demonstrate self-awareness and emotional intelligence, be open and accepting of other people’s perspectives and needs, give others the chance to shine, look at themselves honestly, and take responsibility for their actions.
Qualifications: General knowledge of:
- Principles and practices of billing, accounting, collection and payment remittance processing.
- Written and oral communication techniques.
- Program evaluation principles and practices.
- Techniques for dealing with upset individuals with diverse backgrounds.
- Team building, participation, leadership and goal-setting techniques.
- Applications for personal computers (e.g., operating systems, word processing, spreadsheets).
- Learn department and program procedures, policies, terminology, and related regulations as applicable to the program area within a reasonable amount of time.
- Learn new software systems and programs.
- Be detail oriented.
- Work towards creative problem solving involving sensitive situations and issues.
- Develop and apply written policies and procedures, as well as recommend improvements.
- Use various investigative tools and techniques to solve problems where there is no established answer.
- Solve problems effectively when unexpected developments and nonstandard circumstances warrant.
- Provide excellent customer service to internal and external customers. Handle complex issues, questions, and requests.
Any equivalent combination of education and experience that provides the applicant with the knowledge, skills and abilities required to perform the job. A typical way to obtain the knowledge and abilities would be:
Training & Education:
Candidates must possess a high school diploma or G.E.D. equivalent. An associate degree or college course work in the program area or related field from an accredited college or university is desirable.
Four years of progressively responsible clerical or administrative support experience including two years of experience in finance or a related field.
To view detailed information on the duties, knowledge, and abilities that may be expected for this position, please see the classification: Program Coordinator – AFSCME
Supplemental Information: Bilingual Pay Benefit
Per the AFSCME contract, the City shall pay an employee an additional five percent (5%) for a required intermediate or advanced level competency. To qualify for bilingual pay, the employee must have demonstrated fluency in the required language and successfully pass a fluency examination administered by the City’s Employee Resource Center division.
Applicants are screened based upon their relevant knowledge, abilities, skills, experience, and training. The selection process varies according to the position and can include such things as screening of supplemental questionnaires, written or skill tests, ability or fitness tests, interviews, and assessment processes. In addition, background investigations and records checks may be required. Some positions also require applicants to have a psychological evaluation and/or physical examination and a drug test prior to employment.
DUE TO THE VOLUME OF APPLICATIONS RECEIVED BY THE CITY, GENERALLY, ONLY APPLICANTS SELECTED FOR FURTHER CONSIDERATION (TESTING, INTERVIEWS) WILL BE CONTACTED.
Current information about the status of a job posting is available by going to www.eugene-or.gov/jobs and selecting “Job Posting Status.”
The City of Eugene complies with the Americans with Disabilities Act of 1990. Any applicant with a qualified disability under the Americans with Disabilities Act may request accommodation by contacting an employment coordinator at (541) 682-5061.
In compliance with the Immigration Reform and Control Act of 1986, the City of Eugene will request all eligible candidates who accept employment with the City to provide documentation to prove they are eligible for employment in the United States.
The City of Eugene is committed to a work environment which values the cultural, educational, and life experiences of each employee. We believe that a diverse workforce enables us to deliver culturally competent service to all members of our community. As part of our commitment to diversity, the City continues to be an affirmative action/equal opportunity employer. Women, people with disabilities, and persons of color are strongly encouraged to apply.