General Statement of Duties:
The City Manager’s Office is seeking a dynamic, collaborative and community-minded person to join the team as a Web Analyst. The Web Analyst will provide professional-level analysis and coordination for the City of Eugene’s public websites, with attention to workflow, policies, methods and procedures, web platform design, content management, and site maintenance. This position will manage and facilitate the city-wide Web Management Team and will develop recommendations and write reports; and provide professional administrative staff assistance to departments. The Web Analyst also assists with issues related to the City’s intranet and other technology-related projects.
The Web Analyst will perform assigned duties with limited guidance, utilizing initiative, and independent problem-solving skills.
Management Analyst 1 $57,844.80-$74,796.80 annually; $27.81-$35.96 hourly
Management Analyst 2 $63,585.60-$82,264.00 annually, $30.57-$39.55 hourly
Monday-Friday 8 a.m. – 5 p.m. May occasionally attend meetings at times other than regular hours.
Application Deadline: Monday, June 14, 2021 at 5:00 pm PST
ONLINE APPLICATIONS ONLY
Calling Eugene Home
Eugene is located at the southern end of the agriculturally rich Willamette Valley. From here, it is a short jaunt east to the Cascade Mountains, west to the stunning Pacific Ocean coastline, or north to Portland. We’re a small city with unlimited things to do: Downtown Eugene is revitalizing; the Oregon Bach Festival and Eugene Symphony call the Hult Center for the Performing Arts home; you can float the Willamette River and hook a salmon after work in the shadow of downtown; a booming food and beverage economy, including topnotch local craft breweries and wineries in the surrounding countryside, is the foundation of a local restaurant scene; the University of Oregon brings arts, culture, and educational opportunities, as well as championship athletics (Go Ducks!); a nationally-recognized transit system helps you move around the city; and our Gold rating as a Walk- and Bicycle-Friendly Community ensures that safe travel options abound! Known as Track Town USA, the community annually plays host to numerous track and field events at historic Hayward Field, including the IAAF World Championships in 2022! The impact of track and field can be seen beyond the track, with abundant trails coursing through the south hills, along the Willamette River, and through hundreds of acres of city parks. To learn more about Eugene, visit Eugene Cascades and Coast.
The City of Eugene has a Council-Manager form of government. In this form of government, the city council develops legislation and policies to direct the City. The city manager, hired by the city council, provides administrative direction to the organization, oversees City of Eugene personnel and operations, and carries out the city council’s direction. The City of Eugene has over 1,500 employees and a $722 million total budget. The City of Eugene is a service-oriented and welcoming organization that provides services through six departments: Central Services, Fire and Emergency Medical Services, Police, Public Works, Planning and Development, and Library, Recreation and Cultural Services. The State of the City video shows how the city is meeting new challenges, learning from one another, building connections, and celebrating our city. The City of Eugene encourages our employees to bring their true selves to work with the knowledge that they are valued and protected. We embrace all of the identities and cultural legacies that our employees represent and strive to be an inclusionary and safe place to work. At the City, we learn and grow best as a team of individuals unafraid to use their unique voices to propel us to meet our goals as we serve our community today and into the future.
As an organization we are focusing on six Core Competencies for employees:
- Trust & confidence – Making our intent and actions be transparent and honest while fostering healthy, inclusive relationships, actively listening and maintaining open communications, delivering on our promises, investing in other’s success, and engaging each other and the community
- Creative work environment – Exploring meaningful new ideas and relationships to foster innovation and encourage collaboration and creativity. Challenging the standard method of doing business in a positive environment.
- Now & later perspective – Looking beyond day to day challenges to better anticipate the future and adjust to change.
- Respectful & inclusive work environment – Seeking out a wide range of voices and making each other feel respected and included.
- Self-awareness & emotional intelligence – Learning to recognize and understand our own emotions and the emotions of others and recognizing our individual strengths and weakness to raise self-awareness so we can perform better.
- Wellbeing – We take care of ourselves and each other.
Examples of Duties Performed – Duties may include but are not limited to the following:
Duties may include but are not limited to the following:
Consults regularly with departments; ensures website content is accurate and effectively displayed; coordinates the editorial, proofreading and quality assurance processes with content creators; provides information to help other staff members and the public in interpreting and understanding website content; coordinates or serves on appropriate committees or project teams to coordinate resources; develops and encourages application of content standards and guidelines; and develops and implements solutions for digital communications.
Proposes policies, procedures, and processes for content development standards and guidelines based on goals and input from management and department colleagues; uses a wide variety of media, selects appropriate methods and styles to best communicate information, ideas and the City message; determines cost-effective production methods and processes.
Organizes and coordinates the web content of the City’s centralized website components; creates or gathers content for posting to the website’s homepage and other key pages at the discretion of the Public Information Team.
Acts as website System Administrator to manage web editor user accounts and permissions; and respond to various technical website settings and requirements needs. Designated primary point of contact with web services and hosting vendors.
Coordinates with other staff to ensure that the City’s websites are accessible to people with disabilities by understanding and implementing the requirements of the latest version of the Web Content Accessibility Guidelines (WCAG) 2.0. Reviews city content for adherence and compliance with sound management policy, best practices, and applicable laws and guidelines; acts as resource on accessibility guidelines for preparing documents for publication to the website or elsewhere; advises City departments on website development and helps ensure that website conforms to usability, accessibility, and professional standards.
Collects and analyzes web traffic and user data with Google Analytics; prepares reports for staff and management consumption on website performance; notes, reports, and coordinates solutions to web issues revealed by data analysis; and manages staff access to analytics reporting technology.
Composes and develops written and graphical content for the website to provide information and services to site visitors; devises creative and original ideas for new content and features that advance the City’s objectives and strategic goals; sources photographs, video, graphics and other visual content; responsible for central pages on the City’s SharePoint Online platform intranet.
Acts as liaison with system experts on hardware and software issues that affect the availability, usability, and accessibility of content; locates, evaluates, and repairs content problems, including broken links, proofreading errors, formatting inconsistencies, and overall content inefficiencies; provides training as necessary or requested to staff and interns on the use of the web content management system and social media platforms. Works with departments and system administrators to identify, evaluate, schedule, implement, test and deploy new web modules and technologies. Co-administers City’s online engagement platform, Engage Eugene.
Models respectful working relationships and creates a workplace that supports all employees; supports City leadership in successfully responding to the changing needs of a diverse organization and the commitment to equity and human rights.
Performs related and other duties as assigned.
- Public administration concepts, theories and practices.
- Applicable Federal, State, and local laws, rules, polices and regulations.
- Project management principles and methods.
- Research and data analysis methods and techniques.
- Principles, practices, procedures and methods in content and web content management technologies, protocols and development tools.
- Search engine optimization principles.
- Current and emerging technology trends, including content management and programming languages.
- Impact of culture’s role in working relationships.
- Creating and managing dynamic and interactive websites.
- Coordinating and executing multiple tasks and/or projects to meet deadlines and address potential delays and problems in a professional and timely manner.
- Project management, time management, planning, negotiation, presentation and training.
- Relationship-building, consulting, and collaborative team building.
- Demonstrating the ability to work independently; prioritizing and resolving issues; and completing tasks and duties while working in a fast-paced environment.
- Providing courteous and professional customer service to co-workers, outside agencies and the general public.
- Researching and analyzing a variety of information and data; making recommendations based on research findings; and presenting information.
- Organizing processes to collect feedback.
- Providing courteous customer service and effectively working with the general public, co-workers, and employees representing various diverse backgrounds.
- Effectively communicating both orally and in writing to convey information and to receive work assignments.
- Proficiently using computers and related software applications, online tracking systems, Internet research tools, reporting applications and various databases.
- Designing, drafting, implementing and administering policies, procedures and guidelines.
- Reviewing and assessing customer needs, quickly assessing issues and evaluating various factors, developing methods to meet needs, develop agreements, and implement results.
- Evaluating and developing improvements in operations, procedures, policies and methods.
Knowledge of and experience with HTML and CSS; content management software; web and multimedia design and related software; web analytics tools including Google Analytics; Office365 projects including SharePoint Online and Teams; and other authoring and publishing tools.
Any equivalent combination of education and experience which provides the applicant with the knowledge, skills and abilities required to perform the job. A typical way to obtain the knowledge and abilities would be:
Management Analyst 1: Recent professional related experience, or one year related responsible paraprofessional experience.
Management Analyst 2: Two years of professional experience in program administration, preferably in the public sector. Some supervisory experience preferred.
Equivalent to a Bachelor’s degree from an accredited college or university in business or public administration, computer science, communications, marketing, journalism, statistics or any degree demonstrating the capacity for the knowledge and skills.
Relevant professional level experience may substitute for educational requirements on a year-for-year basis.
MUST PASS A CRIMINAL RECORDS CHECK
Valid Oregon driver’s license, or ability to obtain by date of hire; must pass driving records check and, if hired, maintain a driving record that meets the City’s standard. Oregon law requires that an out-of-state license holder must obtain a valid Oregon license (with appropriate endorsements) within 30 days of becoming domiciled in the state (ORS 803.355).
To view detailed information on the duties, knowledge, and abilities that may be expected for this position, please see the classification:
Must be available to work on site in Eugene, OR. On site work required by date of hire.
Works is done in a standard office environment and involves sitting, standing, walking, reaching, kneeling, twisting, and lifting 20 lbs. The position requires repetitive hand movement in use of a computer and fine coordination in writing reports and notes. The position also includes ability to read reports and hearing and speaking when interacting with the public and others. May require travel to other sites and working hours outside of regular schedule.
Upon eligibility, the City will contribute an employee contribution of 6%, as well as the employer contribution, to a retirement program administered by the Oregon Public Employees’ Retirement System (PERS). In addition, the City will pay a 3% contribution to a deferred compensation program if the employee contributes at least 1%.
Applicants are screened based upon their relevant knowledge, abilities, skills, experience, and training. The selection process varies according to the position and can include such things as screening of supplemental questionnaires, written or skill tests, ability or fitness tests, interviews, and assessment processes. In addition, background investigations and records checks may be required. Applicants selected to continue in the process will be notified within two-three weeks after the posting deadline.
Some positions also require applicants to have a psychological evaluation and/or physical examination and a drug test prior to employment. Marijuana use is evaluated consistent with current state law regulations.
DUE TO THE VOLUME OF APPLICATIONS RECEIVED BY THE CITY, GENERALLY, ONLY APPLICANTS SELECTED FOR FURTHER CONSIDERATION (TESTING, INTERVIEWS) WILL BE CONTACTED.
Current information about the status of a job posting is available by going to www.eugene-or.gov/jobs and selecting “Job Posting Status.”
The City of Eugene complies with the Americans with Disabilities Act of 1990. Any applicant with a qualified disability under the Americans with Disabilities Act may request accommodation by contacting an employment coordinator at (541) 682-5061.
In compliance with the Immigration Reform and Control Act of 1986, the City of Eugene will request all eligible candidates who accept employment with the City to provide documentation to prove they are eligible for employment in the United States.
The City of Eugene is committed to a Respectful Work Environment, we value the cultural, educational, and life experiences of each employee. We believe that a diverse workforce enables us to deliver culturally responsive services to all members of our community. As part of our commitment to diversity, equity and inclusion we desire to welcome, respect, and create a sense of belonging for a wide range of identities and experiences in our workforce. Women, people with disabilities, and persons of color are strongly encouraged to apply.