Job ID# 2100478
Salary Range: $99,008.00 – $120,390.40 Annually
Application Deadline: June 18, 2021
About the Department
The Environmental Services Department (ESD) is a place where people do great work and make a difference. To see some of the first-rate work ESDers have accomplished in the past fiscal year, review the ESD 2019 Annual Report: https://www.sanjoseca.gov/Home/ShowDocument?id=49182. For more information about the department, please visit our website www.sjenvironment.org or @sjenvironment on Twitter, Facebook, and Instagram. Join us to make a difference!
Administrative Services Division (ASD) team members gain satisfaction when facilitating trainings for ESD’s workforce; feel empowered when managing a full range of information technology data and services to over 500 employees; deliver quality customer service in utility billing; enjoy their contributions to the success of peers by hiring and promoting the right people for the right positions; and oversee the budget planning and fiscal management for a wide variety of special funds that support the important work ESDers to. Join a diverse and dynamic team that provides key strategic support to ESD staff, programs, and utilities linking directly to the department’s mission. By providing behind-the-scenes support, our team makes a difference!
Positions & Duties
The starting salary will be determined by the final candidate’s qualifications and experience. In addition to the starting salary, employees in the Senior Systems Applications Programmer classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay.
$47.60 – $57.88 Hourly and $99,008.00 – $120,390.40 Annually
This position is responsible for enabling digital transformation and business process automation for the Environmental Services Department (ESD). This position would work with all ESD divisions and locations to gather business requirements and implement technology to support modernization efforts. This position reports to an Information Systems Analyst.
Key duties include but are not limited to:
Develop, maintain, and provide ESD user and product support of Microsoft 365 commodities such as SharePoint, Teams, Stream, Power Automate (previously Flow), Planner, Booking, etc., including design and building sites, webparts, and other components from an initial redesign project outcome and/or transition to SharePoint Online, expanding upon the initial plan as needed to meet department needs and expectations
Participate and provide support to projects related to Microsoft 365 product
Participates in product discovery phase by helping project/program managers gather, define, and refine requirements through sessions with end-users, subject-matter experts, and product owners
Participates in product release cycles as the product expert, including user acceptance testing sessions, to help surface any issues prior to a release.
Assists in managing scope, issues, and customer expectations for assigned ESD-IT projects
Establishes and maintains effective working relationships with all levels of customers and technology staff
Create and conduct ESD end-user SharePoint and Teams trainings
Maintain and manage ESD document folders and folder hierarchy structure
Creating and maintaining technical documentations. Develop detailed documentation on site architecture, permissions, naming conventions, metadata and information management tags, and review processes
Employ SharePoint Online content migration tools (such as Sharegate, AvePoint, etc.)
Work with ITD’s Collaboration and Productivity group to maintain current standards for supported Office 365 applications including guidance on MS Teams and SharePoint site deployment, management, governance and best practices.
This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.
1. Education: A Baccalaureate Degree from an accredited college or university in Business Administration, Public Administration, Computer Technology, or a closely related field.
2. Experience: Three years of increasingly progressive experience in computer systems applications programming.
Acceptable Substitutions: Additional years of directly related work experience may be substituted for up to a maximum of two years of the educational requirement on a year-for-year basis.
3. Licenses or Certificates: N/A
Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.
The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include:
Job Expertise – Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations. In addition:
2+ more years of experience with gathering information system requirements, technical analysis, and end user training techniques.
Approaches to business process reengineering through business process automation.
“As Is” and “To Be” information and business process modeling.
Ability to communicate functional business requirements to technical developers.
Problem Solving – Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.
Team Work & Interpersonal Skills – Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.
Communication Skills – Effectively conveys information and expresses thoughts and facts clearly, orally and in writing demonstrates effective use of listening skills; displays openness to other people’s ideas and thoughts.
Change Management – Demonstrates support for innovation and for organizational changes needed to improve the organization’s effectiveness; facilitates the implementation and acceptance of change within the workplace.
Conflict Management – Uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people, by presenting the facts, analysis, and conclusions or solutions that show command of content and perspectives and interests of the audience.
Multi-tasking – Can handle multiple projects and responsibilities simultaneously; has handled a wide variety of assignments in past and/or current position(s).
How to Apply
The job ID for this position is 2100478. To view the complete announcement and to apply, please visit http://sanjoseca.gov/citycareers. If you have questions about the duties of these positions, the selection or hiring processes, please contact Shellyne Urban at email@example.com.