Cornerstone is a $5.4 M agency with approximately 100 employees. Our organization serves individuals impacted by domestic violence, sexual violence, human trafficking, and general crime. We have office locations in Bloomington, Minneapolis, and Brooklyn Center.
Cornerstone has developed one of the most comprehensive service continuums for victims of violence in Minnesota. Our services are designed to move individuals and families from crisis to safety, stabilization and security. Last year approximately 4,000 individuals accessed Cornerstone programming. In addition, through Cornerstone’s statewide Day One Crisis and Crime Victim Support lines, we provided services to over 20,000 persons via phone, text and chat. We are committed to providing opportunities for others to partner with us in this work and to convey, as a community, zero-tolerance for violence. (www.cornerstonemn.org)
POSITION DESCRIPTION: The Cornerstone Day One Call Center (CC) 48-Hr Mpls Hotline Advocate is primarily responsible for responding to calls from victims/survivors referred by the Minneapolis Law Enforcement Department after an incident of domestic violence – exclusive of relationships defined under Domestic Abuse Act (518B.01). The position utilizes trauma-informed, survivor-centered, and culturally responsive practices to provide contacts with referrals, information, support, advocacy, and safety planning. The CC 48-Hr Mpls Hotline Advocate works across teams with Cornerstone’s Civil and Criminal Justice Intervention (CCJI) advocates providing services within the City of Minneapolis Police Department. Additionally, all Call Center Hotline Advocate positions are responsible for responding to victim/survivors of domestic violence, sexual violence, human trafficking/sexual exploitation, and/or general crime via phone, text, email or chat messaging through the 24/7 Day One Crisis Line and General Crime Victim Support Line. Limited in-person support, advocacy, information, and referral is provided to walk-in participants. This is an essential position within the Day One Network and utilizes the innovative practices of relationships, process, and technology to provide immediate and low-barrier access to safety and services for victims/survivors.
Education and/or Experience:
Advocate II: Minimum of bachelor’s degree in criminal justice, psychology, social work, or human service-related field and three or more years of experience providing direct crisis response services to individuals. Length of experience in a social service field may be considered in lieu of some educational requirements.
Advocate I: Minimum of bachelor’s or Associate’s Degree in psychology, social work, or human service-related field and 0 – 3 years of experience providing direct crisis response services to individuals. Length of experience in a social service field may be considered in lieu of some educational requirements.
Hours/Schedule: This position will work a regular part-time schedule every other weekend. The CC 48 Hr Mpls Hotline Advocate may need at times to work flexible hours inclusive of holidays. This position may be required to provide additional coverage during a local disaster or major public awareness events.
Qualifications and Key Skillsets
· Ability to remain calm and survivor-centered with those experiencing crisis and trauma.
· Broad knowledge of resources and systems which interface with victims/survivors (v/s) of violence and the skills to work in both a team and individual setting.
· Understanding of trauma-informed, survivor-centered, and culturally responsive care practices comprehensive of the impact of domestic violence, sexual violence, human trafficking/sexual exploitation, and general crime on adults, children/youth, and the community.
· Understanding of the human services delivery system with an emphasis on serving diverse, marginalized and/or underrepresented communities.
· General understanding of crime victim’s rights, civil remedies, and the criminal justice systems with the understanding additional training will be provided.
· Ability to work effectively with law enforcement to support both the v/s requested needs and the criminal justice response.
· Ability in assessing, deescalating, and communicating in a calm, trauma-informed way with contacts/participants in crisis.
· Good written and interpersonal skills with the ability to work with v/s, concerned persons, and community partners in a friendly, cooperative, and professional manner.
· Enthusiasm for learning and commitment to enhancing skills through training, and coaching.
· Ability to work flexible and varied hours including evenings, weekends, and holidays.
· Preferred 40-hour sexual assault certification or the ability to complete training within 6 months.
· Knowledge and aptitude with Microsoft Office, client databases, and other related forms of technology. Ability to navigate various modes of on-line platforms and phone technology simultaneously.
· Valid driver’s license, automobile insurance and reliable vehicle (Valid Driver’s License and auto insurance must be on file with HR. This position may be required to relocate between the Minneapolis/Bloomington offices during shifts. Alternative reliable transportation such as Lyft, Uber or bus may be used if able to move quickly between locations.
· Multilingual candidates preferred.
ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential responsibilities include but are not limited to the following:
48-Hr Mpls Hotline Response (85%)
· Responds to v/s who call the 48-hr Mpls Hotline as a referral from law enforcement. This includes responding to 3-way calls placed from law enforcement with the v/s. Primary referrals will include those defined under the Domestic Abuse Act (518B.01) inclusive of persons with that have/had a significant romantic or sexual relationship together, relative by blood or current/past household member.
· Utilizes documentation (Apricot and on-line forms) to relay pertinent information to CCJI advocates working on cases with the Mpls law enforcement.
· Provides phone/email additional consultation with CCJI advocates as needed to support the v/s.
· Provides on-going communication with CCJ Attends meetings and provides on-going communication with CCJI and leaders to evaluate services provided via the 48-hr Mpls Hotline and adjusts as needed. Attends related meetings when feasible.
Day One and General Crime Hotlines (7%)
· Maintains professional and confidential survivor-centered support, advocacy, information, and safety planning for victims/survivors through phone, chat, text, and safety email.
· Assesses with contacts/participants what they are currently seeking for services and provides referrals through the Day One system, 211, community and system agencies, and/or CAS’ continuum of services when appropriate.
· Responds to victims/survivors who utilize the Cornerstone’s’ “Info” email system in collaboration with the Emergency Service Advocates.
· Works as a team with other Call Center Advocates, all CAS program staff, and supervisors/managers to ensure all referral information is up-to-date and accurate.
· Stays apprised of Cornerstone policy changes, updates, and general information including Call Center activities, process changes and updates, and general information by reviewing CC log, emails, and CAS Connect/TEAMS staff pages.
· Maintains a high-level working relationship with referral partners inclusive of the Day One Network agencies, law enforcement, medical personnel, and others. Works collaboratively across all internal programs at Cornerstone.
· Participates in the training and mentoring of new staff, volunteers and/or students as assigned.
· Maintains a welcoming, clean, and safe environment.
· Other duties as assigned.
In- Person Advocacy (2%) (New for CC)
· Assists with walk-in participates with support, information, and referral as the need arises.
· Provides back-up assistance for Emergency Services when cross-trained and assigned.
· Additional in-person advocacy as trained and assigned.
Administrative Responsibilities (6%)
· Assures data entry is completed accurately in Apricot database and other tracking methods.
· Properly documents all critical incidents: child protection reports, emergency response calls, and participant injury/concerns.
· Completes other documentation as assigned by supervisor.
· Promotes Cornerstone Advocacy Service’s (CAS) mission & philosophy.
· Displays high ethical and professional standards.
· Commitment to diversity, equity, and inclusion through learning, training, and dialog.
· Attends supervision, staff meetings, and trainings as required.
· Participates in internal CAS committees and represents CAS on external committees based on interest/assignment and approval by supervisor.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities and those who may be Deaf/Hard of Hearing, to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to use manual dexterity for use of objects, tools, or controls as well as visual acuity. The employee is required to stand; walk; sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must lift and/or move up to 30 pounds. The employee should always request assistance if any object needs to be lifted and the employee feels that their capabilities are such that the specific item to be lifted is beyond the employee’s abilities. No employee should attempt to lift more than what is comfortable for them. If such a situation should arise the employee should notify their supervisor to find help with lifting any item regardless of weight if the object to be lifted is awkward or difficult to lift in any way.
At Cornerstone, we value a rich and diverse employee and volunteer base and are committed to recruiting and retaining individuals of underrepresented backgrounds. We are also committed to creating an inclusive environment and a sense of belonging. We are an equal opportunity employer and an affirmative action employer. We do not discriminate based upon of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements and the work that we do at Cornerstone. If you have a disability or special need that requires accommodation, please let us know.