At Cranial Technologies we’re not just reshaping heads, we’re reshaping lives. Our number one priority is our patients and their families. Families choose us because of the different kind of healthcare experience we offer through exceptional customer service, superior outcomes using the DOC Band® and a passion for the babies we treat.
We are currently looking for an Intake and Scheduling Coordinator to join our team!
Responsibilities include:
- Provide outstanding customer service to all of our patients
- Educate potential patients about evaluation appointment, treatment process and insurance process
- Patient registration, appointment scheduling and handling of all intake calls for over 30 clinics across the US
- Conduct outgoing patient referral calls for over 30 clinics across the US
- Distribute incoming corporate calls appropriately
- Identify potential conflicts or other trends with the schedule for each clinic location
- Scan communication from doctors and insurance companies into practice management software
- Review cost share amounts for treatment when scheduling
- Complete financial agreements
- Upload documents to patient files
Requirements:
- 1 – 2 years customer service experience
- 1 – 2 years experience with computer software
- Exceptional communication and human relations skills in working with people from different backgrounds
- Energetic and enthusiastic personality is a MUST
- Ability to learn new things quickly and apply them in a fast paced, ever-evolving environment
- Professional image in appearance, words and actions
- Detail-oriented with the ability to multi-task
We offer an excellent benefits package
- Medical, Vision, and Dental Insurance
- 401k Retirement Plan
- Flex Spending Plans
- 3.5 Weeks Paid Time Off
- Life Insurance
- Short/Long Term Disability Insurance