Home Office Rotational Development Program – Service Division
Saint Louis, Missouri
June 27, 2022
At Edward Jones we help clients achieve their serious, long-term financial goals by understanding their needs and implementing tailored solutions. To ensure a personal client experience, we have located our 14,000+ branch offices where our more than 7 million clients live and work.
A typical branch office has one financial advisor who meets with clients face-to-face and one branch office administrator who enhances the team’s ability to build deep relationships with clients. Headquarters associates in St. Louis and Tempe provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. Edward Jones currently has more branch offices than any other financial services firm, and we continue to grow to meet the needs of long-term individual investors.
An Engaging Culture:
We’re committed to providing a workplace that both challenges and rewards our associates. This commitment has contributed to our inclusion in Fortune magazine’s list of the “100 Best Companies to Work For in 2020.” The firm is ranked 7th overall on the prestigious list.
Rotational Development Program:
The Rotational Development Program (RDP) provides a combination of rotational assignments, mentoring, and coaching to build a broad range of experience across business areas critical to Edward Jones. This is a fourteen-month program, designed to provide an opportunity for RDPs to boost their career and develop business competencies by working collaboratively with program peers and leaders while contributing to key assignments.
Along with on-the-job experiences, every rotation has learning and development opportunities supporting each program theme. Rotation themes reinforce expectations for the participants’ development progression throughout the program.
· Paid full-time study to obtain SIE, Series 7 Top Off and Series 66 licenses
· Project and thought leadership through meaningful assignments
· Assigned mentors who provide advice and guidance throughout the program to support career growth and personal development
· Ongoing engagement and strong support from program leadership and cohort
Service Division Overview:
The Service division directly supports branch teams and clients, addressing all issues and inquiries with accuracy and timeliness to deliver Service Excellence. With a thorough understanding of daily branch operations, your valuable insights will shape how we do business.
In this fast-paced, service-oriented environment, you’ll leverage your critical thinking and effective communication skills to find solutions to inquiries, whether the request comes from a branch associate or client. By continually assessing and aligning our support, you’ll help us to better serve the needs of branch teams and the people they serve.
· The Service RDP associate will learn different topics and obtain a variety of new skills and experiences by completing three department rotations.
· The Service RDP associate is responsible for partnering with branch teams by answering questions, solving complex client situations and determining the appropriate solutions that will meet our client’s needs.
· The Service RDP associate will also be given project work which will contribute to departmental or divisional business objectives.
· An example of a rotation in the Service Division is as follows:
o In the Financial Solutions Service department, the Service RDP associate will complete training to learn the systems and tools branch teams utilize with clients to understand their investment decisions and financial goals. The RDP associate will work closely with financial advisors on the phone to help them understand how the various tool inputs may affect goal analyses for their clients. In addition, the RDP associate will be responsible for a project in the department, which can include learning and applying business process improvement tools to solve problems, and implement better, more efficient processes in the department.
Who Should Apply?
· Students who:
§ Are working towards a graduation date of December 2021 or May 2022 (Graduating before program start date)
§ Drive to succeed and have a strong interest in the financial services industry
§ Have excellent leadership, communication, teamwork and service skills
§ Demonstrate leadership in the community and campus organizations
§ Multitask and prioritize to ensure maximum productivity
§ Utilize critical thinking to challenge current processes and seek opportunities to improve
§ Are eligible to work in the U.S. without sponsorship
§ A preferred major for this opportunity, including, but not limited to:
§ Business, Management, Communication, Marketing, Finance, or Economics
Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.