Customer Service Assistant

We are currently seeking a motivated, enthusiastic, and reliable Customer Service Assistant to join our ever-growing team of professionals. In this role, you will interact with our clients one-on-one on a daily basis, addressing concerns, making sales, and fielding questions. To be successful in this position, you will be self-motivated, persistent, and knowledgeable, with a friendly yet professional demeanor.

Major Duties and Responsibilities:

• Interact with clients on the phone, internet, and face-to-face in a professional manner
• Meet all customer needs and exceed expectations, upholding our strong reputation to make sure that the customer’s experience is a positive one.
• Accurately answer question and address client concerns
• Log all contacts in our customer database system accurately
• Maintain accurate and up to date client files
• Suggest additional products and services of use to clients
• Investigate and pursue client leads, expanding our client base
• Conduct basic administrative tasks such and copying and filing
• Generate monthly, quarterly, and annual reports for management
• Proactively seek solutions to problems, notifying Management when concerns arise

Qualifications and skills:

• Exceptional communication skills, both written and verbal
• A polite, friendly and tactful manner, when handling complaints or enquiries or solving problems.
• The ability to work well under pressure.
• Outstanding phone and email etiquette
• Keen attention to detail and excellent memory, making clients feel known