The Implementation Engineer will be responsible for providing technical implementation of public cloud and private cloud solutions, configuration of applications, training of users, documentation, and general project support until the project is transitioned to operational support.
The position will coordinate across technical teams to deliver solutions and solve complex problems for our clients and integration partners. The Implementation Engineer will also play an important customer-facing role to communicate best practices and address high-profile escalations and provide transfer of knowledge to internal teams.
Essential Job Duties:
1. Infrastructure DevOps
a. Collaborate to standardize and automate processes.
b. Develop and increase knowledge of cloud-native technologies, containers, and microservices.
c. Maintain substantial knowledge of Amazon Web Services (AWS) and cloud environment specifics.
d. Implement and maintain infrastructure systems
e. Develop best practices for deploying infrastructure systems.
f. Provide and maintain documentation on infrastructure systems.
2. Project Coordination, Implementation, and Training
a. Implementation of GeoComm solutions in public and private cloud environments.
b. Configure applications using various methods including, product UI, JSON files, Postman.
c. Provide leadership and be responsible for the implementation of planned work projects.
d. Provide advanced project support to Implementation team members.
e. Participate in project meetings and conference calls.
f. Assist in the development of project documentation including checklists and diagrams.
g. Provide project communication to internal and external stakeholders.
h. Ensure tracking mechanisms are updated as projects progress.
i. Conduct training for GeoComm clients and staff.
j. Conduct training for business partners.
3. Technical Services
a. Provide troubleshooting assistance to Implementation and Technical Support team members.
b. 2nd level support and on-call responsibilities as required/assigned.
c. Monitor the progress of all assigned client projects and ensure issues are resolved in a timely manner.
d. Create, maintain, and communicate relevant problem project documentation and tracking.
e. Research and analyze acquired materials and deliver prompt solutions to technical issues.
f. Assist with the development of system design and proposal responses as assigned. Assist with sales demo maintenance.
g. Perform remote system maintenance and upgrade services for customers.
h. Review release notes and communicate the implications to technical services team.
i. Assist in the development and refinement of implementation materials and processes.
j. Assist in ongoing transfer of knowledge within the technical services department.
Essential Universal Job Duties:
Promotes the Company, its Mission, Core Values, programs, and achievements internally and to the public.
§ Customer Commitment
§ Continuous Improvement and Innovation
§ Sense of Urgency
§ Empowered Accountability
a. Functions as a team member by assisting, supporting, and encouraging other employees in any way possible.
b. Performs related work as required, willingly, and eagerly.
c. Meets deadlines.
d. Regular, predictable attendance is an essential function of this position.
e. Maintains a neat and organized work area.
f. Willingness to travel as needed, approximately 10% of the year
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not to be construed as an exhaustive list of all job duties performed by the personnel so classified.
Minimum Job Requirements:
Bachelor’s degree in computer science, BCIS, or related field
· 3-5 years of experience working on large and complex systems
· Networking and computer certifications including MCP, MCSE, A+.
· Strong knowledge of Amazon Web Services and cloud environment specifics.
· Working knowledge of container technologies including Kubernetes and Helm Charts.
· Experience of declarative languages such as XML, JSON, and YAML.
· Familiarity with RESTful interfaces and Ansible.
· Experience in Linux/Unix and shell scripting,
· In-depth knowledge of network structure, web application architectures and related technologies
Desirable Training and Experience:
· Considerable knowledge of ESRI mapping software or similar GIS information systems.
· Work toward ENP certification
· Good organizational skills.
· Ability to produce accurate, detailed work.
· Ability to work with little direct supervision.
· Ability to perform highly responsible assignments requiring experience, judgment, and discretion for effective completion.
· Ability to coordinate tasks for varied program and project areas.
Geo-Comm is an equal opportunity employer, and does not discriminate in hiring or employment on the basis of race, creed, color, religion, sex, national origin, citizenship status, age, disability, marital status, familial status, sexual orientation, veteran status, public assistance status, or any other status protected by applicable law.
Geo-Comm Corporation provides a drug-free working environment.