The Japanese American National Museum is a new model for American museums dedicated to transforming lives and strengthening community through the exploration of diverse histories, arts and cultures. JANM is currently seeking a Part-Time Visitor Services Associate to work 20-24 hours/week.
Visitor Services Associates are responsible for providing excellent customer service by interacting with guests throughout the museum and exhibit space to engage with visitors and provide information about Museum exhibitions, programs, safety procedures, and services including the Hirasaki National Resource Center, Facility Rentals, and Group Visits. Also provides visitors with information about the surrounding community.
High School Diploma, Bachelor’s degree preferred; or an equivalent combination of education and experience. Minimum one year of Front-Line Guest Service/Receptionist experience. Familiarity with reception lobby tasks or similar operations that deal mainly with the general public as guests. Takes guest reservations and answers general inquiries–in person, over the phone, and via email–in a professional manner. Is adept with handling cash and processing sales. Prior non-profit, museum experience and working with volunteers is beneficial. Knowledge of Japanese American history, culture and community is a plus. Requires availability on weekends and evening hours.
Computer literate, Internet savvy, and experience with MS Office, Gmail, Google Calendar, Google Drive, and Altru preferred.Visit our website at http://www.janm.org/jobs for full job description. EOE
Benefits: On-Site parking, comp family level membership, sick time, vacation time and 17 paid holidays (pro-rated), and discount in Museum Store and on-site Chado Tea Room. Adjacent to Metro Gold Line’s Little Tokyo/Arts District Station.
Proof of COVID-19 vaccination required.
To apply: submit cover letter, application, and resume. See janm.org/jobs/apply for application
Japanese American National Museum
Attn: Human Resources
Re: Visitor Services Associate PT
100 N. Central Avenue
Los Angeles, CA 90012
No Phone Calls Please