The Hennepin County District Court Family Division invites qualified applications for one Court Operations Associate position in the Child Support Magistrate Office. This is a diverse, professional environment that promotes equity for all court staff and court users.
Court Operations Associates provide high level customer service in person, by email, and over the phone, and are required to effectively manage competing demands simultaneously. A successful candidate must possess competent technical skills; excellent communication, organizational and problem-solving skills; as well as other knowledge, skills, and abilities listed below. Work includes processing electronically filed documents; clerking child support and paternity hearings in a courtroom and providing courtroom support by working with child support magistrates, court reporters, and other justice partners to effectively manage court calendars; and scheduling and answering public phone lines. Court Operations Associates rotate through these areas as needed, and must be flexible as to assignment and be attentive to detail.
This AFSCME-represented position is classified as a Senior Court Clerk, with a working title of Court Operations Associate. Family Court Administration is located on the first floor of the Family Justice Center in downtown Minneapolis at 110 South 4th Street, Suite 125. Typical hours for this position is 8:00 a.m.-4:30 p.m., Monday-Friday. This position is currently working both remotely and onsite, which may change depending on business needs.
The Minnesota Judicial Branch offers a comprehensive benefits package. To learn more about benefits, click here.
Example of Duties
- Accurately complete administrative work by performing high-level case processing and data entry work for Family Court cases utilizing court technology systems.
- Provide excellent customer service by assisting and communicating with court users in a professional, courteous, and respectful manner to ensure the customers’ needs are effectively met in person, over the phone, or through electronic means by answering questions, clerking in the courtroom, scheduling hearings, and processing court orders.
- Coordinate, communicate, and collaborate on work with team members to ensure efficient and accurate case processing.
- Provide courtroom support by working with child support magistrates, court reporters, and other justice partners to effectively manage court calendars, meet the business needs of the court, and assure equal access for the fair and timely resolution of cases and controversies.
Minimum Education and Experience:
- High school diploma or equivalent.
- Experience providing customer service.
- Experience working in a clerical or administrative position (for example: court clerk, legal assistant, medical billing specialist).
- Or equivalent education and experience.
- As this position will be working partially remotely, access to reliable internet connection is required.
Minimum Knowledge, Skills, and Abilities:
- Ability to work well under pressure in a high-volume, fast-paced work environment with excellent attention to detail and accuracy.
- Ability to communicate effectively both verbally and in writing with court staff, court partners, judicial officers, and the general public.
- Effective customer service and interpersonal skills, with the ability to de-escalate difficult customer interactions and work respectfully with people from diverse backgrounds.
- Team-oriented, with a positive attitude and the ability to establish and maintain respectful, effective relationships.
- Ability to meet commitments and keep projects on task.
- Ability to work independently and as part of a team to achieve desired results.
- Demonstrated ability to learn and apply new material and concepts.
- Skilled in Microsoft Office, Adobe Acrobat, or other electronic document applications, with the ability to learn other job-related software.
- Experience working well under pressure in a high-volume, fast-paced work environment with excellent attention to detail and accuracy.
- Knowledge and working experience with the Minnesota Court Information System (MNCIS), eFile and Serve (eFS), and SharePoint.
- Experience exercising independent judgment to perform a variety of tasks in a professional manner.
- Experience working independently and as part of a team to achieve desired results.
The Minnesota Judicial Branch (MJB) is committed to providing fair and equal access to justice. If you share this same commitment, desire a meaningful career serving the public, and want the opportunity to make a difference for your community, consider a career with us. We celebrate and are committed to the principles of diversity and inclusion, and actively seek and encourage applications from persons with diverse backgrounds and characteristics. Minnesota Judicial Branch employees consistently express pride in their public service and in the quality of programs and services provided to customers, as well as appreciation for the teamwork and collaboration that is promoted within the MJB. To learn more about working for the Minnesota Judicial Branch, watch this video.
Instructions for Applying:
Please complete your application for this position online.
This AFSCME-represented position is posted for bidding, internal, and external application simultaneously and will be filled in accordance with the AFSCME contract.
All employment offers are contingent upon satisfactory results of a criminal background check. An employment offer may be rescinded if the background check identifies job related convictions.
Please contact our recruitment team with questions regarding this posting via email: 4thRecruitment@courts.state.mn.us; or phone: 612-348-2298.
Equal Opportunity Employer:
It is the policy of the Minnesota Judicial Branch that all decisions regarding employment are made without discrimination on the basis of disability. Please let us know if you need a reasonable accommodation for a disability to participate in the employee selection process by contacting Human Resources via email: 4th.Human.Resources@courts.state.mn.us.
The Minnesota Judicial Branch is an Equal Opportunity Employer. It is the policy of the Minnesota Judicial Branch that all decisions regarding recruitment, hiring, promotions, and other terms and conditions of employment be made without discrimination on the grounds of race, color, creed, religion, national origin, gender, marital status, status with regard to public assistance, membership or activity in a local human rights commission, disability, sexual orientation, or age. We value and encourage applicants from diverse backgrounds.