About The PositionThe Systems Integrator provides high-level technical hardware and software support to users to improve and enhance computer systems to meet specific assigned functional area related business needs. Work includes assisting users with the evaluation, selection, acquisition and installation of hardware, software and communications packages. Assists users in problem analysis and provides advice leading to improved productivity and better integration of technology into their business operations. Maintains relationships and fosters communication within the assigned functional area.Ideal candidate will have the knowledge, skills, and abilities, to succeed in a Windows-based environment, supporting hardware including desktops, laptops, networks, peripherals, and other hardware, as well as software including, but not limited to, a Windows-based environment, SQL, and a host of proprietary software from numerous vendors. The ideal candidate will have worked in an end-user support environment, be able to successfully multitask extremely time-critical projects and tasks, while working within cross-platform teams within the department, across the city, and with other law-enforcement entities across the state and country.MINIMUM QUALIFICATIONS:Education and ExperienceBachelor’s Degree from an accredited educational institution in a related field of study.Two years of experience directly working on computer-based information systems’ hardware, software, networks, wireless systems, systems analysis, and integration.An equivalent combination of education and job-related experience may substitute for the educational requirement on a year-for-year basis.ESSENTIAL FUNCTIONS:Performs duties and responsibilities commensurate with assigned functional area which may include, but are not limited to, any combination of the following:Provides the “day-to-day” administration and maintenance of the assigned functional area’s one or more software application systems.Provides support required for all functional area related applications including working with vendors to upgrade systems or training new users on the system.Performs in system analysis, computer configuration, planning and training of employees onthe assigned functional area’s automated systems to ensure optimal performance of thesystems.Researches, tests and evaluates new software applications and upgrades of existingapplications. Implements the installation and upgrades to the systems.Provides technical support, including budget projections, for the assigned functional area in determining current and future software and hardware needs.Documents technical procedures and related forms to guarantee that knowledge of important technical processes and assigned functional area related application software is passed on to future assigned functional area related Integrators.Serves as a liaison to Information Technology in maintaining inventory of technology and assisting Information Technology software rollouts, hardware replacement and repair and software installations.Develops custom SQL Server Reporting Services (SSRS) reports based on customer needs and requirements.